3CX Phone System is available in several editions; All editions support an unlimited number of extensions. A detailed feature comparison between the editions can be found here. 3CX sells licenses exclusively through its worldwide partner network. Support and upgrade insurance can be purchased directly if desired.

3CX Phone System Editions

Upgrade Insurance

Product Support

Version and Edition Upgrades

For pricing and information on version or edition upgrades click here.

Additional Information

3CX Phone System Bundles

3CX Partners offer cost-effective software & hardware bundles for the implementation of a complete phone system. This way you have a single point of contact for purchase and support. You can request for a bundle quote here.

3CX Upgrade Insurance

The 3CX Upgrade insurance package entitles you to free updates of 3CX Phone System for one year. This includes patches as well as new versions (eg. 6 to 7). Without the upgrade insurance package you are only entitled to software updates for a period of 30 days from activation of the software. You can purchase an upgrade insurance package within 30 days of ACTIVATION of the main license. If you do not purchase an upgrade insurance package and wish to upgrade to the latest version once a new version is released, you will have to buy a version upgrade at 60% of the full version price. You can order a 3CX Upgrade insurance online here.

3CX Support packages

Although 3CX recommends buying via a partner and obtaining support via a 3CX partner, we do have support packages available for customers that can not find a suitable partner in their area. Support is available via email, live chat and phone and includes the following:

• Help on configuring 3CX Phone System and questions in relation to its operation
• Troubleshooting of external extensions and bridges via Tunnel
• Help with configuration of supported phones
• Troubleshooting of supported gateways and interface cards in 3CX with standard templated configuration
• Analysis of SIP logs in case of interoperability issues with supported VOIP provider, IP Phone or Gateway Supported ITSPs / Vendors only
• In the case of unsupported VoIP providers, we will determine if it is a vendor/provider problem or a 3CX issue and will direct customers to vendor/provider if it is the former, with our findings

NOT included

• Remote installation
• Unsupported SIP Phones, Gateways or cards
• Non-standard configurations of devices
• Configuration of phones beyond provisioned templates
• Remote extension and bridge support that does not use the tunnel
• Troubleshooting unsupported VoIP Providers. We will give pointers but we can not guarantee interoperability with all providers

These items involve 3rd party products and networks outside of the control of 3CX and support may only be available via Best Effort Professional Service Fees at an hourly rate.

You can order a 3CX support package online here.

Pricing Terms and Conditions

FOB (End User) Internet excluding all taxes: All taxes such as royalty taxes, levies, duties, sales tax and VAT must be added to our prices and paid by the end users in their respective markets. Delivery of our software is done electronically and is activated by means of a license key.

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